Troubleshooting & FAQs

Welcome to the Troubleshooting & FAQs section. Here you’ll find solutions to common issues and answers to frequently asked questions to help you navigate Tailr with ease.

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🛠️ Common Issues and How to Solve Them

🚫 Issue: I can’t log in to my Tailr account.

✅ Solution:

• Double-check your email and password for accuracy.

• If you've forgotten your password, click Forgot Password on the login page to reset it.

• If the issue persists, contact Tailr Support.

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🗂️ Issue: My Library components are not showing up when creating a tech pack.

✅ Solution:

• Ensure the components have been saved and published in your Library.

• Refresh your browser or log out and back in.

• Check if you’re using the correct account or workspace.

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📤 Issue: Exported tech pack files are missing components.

✅ Solution:

• Review your tech pack to confirm all components are added.

• Make sure each Library item is fully completed and linked.

• Re-export the file and check the preview before sharing.

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🔄 Issue: My changes aren’t saving.

✅ Solution:

• Check your internet connection.

• Clear your browser cache and try again.

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❓ Frequently Asked Questions

Q: How do I invite team members to my workspace?

A: Yes, only on Growth and Pro plans. Navigate to Settings > Team and click Invite Member. Enter their email, assign a role, and send the invitation.

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Q: What file formats can I upload to the Library?

A: You can upload files in PDF, PNG, JPEG, and AI formats for print files and design assets.

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Q: How do I update my account information?

A: Go to Settings > Account to change your email, password, or profile details.

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Q: How do I contact support if I can’t find my answer here?

A: Visit the Contact Support page to reach our support team via email or live chat.

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💡 Tip: Use the search bar at the top of the help site to quickly find topics or solutions.