Troubleshooting & FAQs
Welcome to the Troubleshooting & FAQs section. Here you’ll find solutions to common issues and answers to frequently asked questions to help you navigate Tailr with ease.
🛠️ Common Issues and How to Solve Them
🚫 Issue: I can’t log in to my Tailr account.
✅ Solution:
Double-check your email and password for accuracy.
If you've forgotten your password, click Forgot Password on the login page to reset it.
If the issue persists, contact Tailr Support.
🗂️ Issue: My Library components are not showing up when creating a tech pack.
✅ Solution:
Ensure the components have been saved and published in your Library.
Refresh your browser or log out and back in.
Check if you’re using the correct account or workspace.
📤 Issue: Exported tech pack files are missing components.
✅ Solution:
Review your tech pack to confirm all components are added.
Make sure each Library item is fully completed and linked.
Re-export the file and check the preview before sharing.
🔄 Issue: My changes aren’t saving.
✅ Solution:
Check your internet connection.
Clear your browser cache and try again.
❓ Frequently Asked Questions
Q: How do I invite team members to my workspace?
A: Yes, only on Growth and Pro plans. Navigate to Settings > Team and click Invite Member. Enter their email, assign a role, and send the invitation.
Q: What file formats can I upload to the Library?
A: You can upload files in PDF, PNG, JPEG, and AI formats for print files and design assets.
Q: How do I update my account information?
A: Go to Settings > Account to change your email, password, or profile details.
Q: How do I contact support if I can’t find my answer here?
A: Visit the Contact Support page to reach our support team via email or live chat.
💡 Tip: Use the search bar at the top of the help site to quickly find topics or solutions.
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